If you feel comfortable doing so it’s even better you can set a specific time frame to follow up, but make sure to contact them when you promise to.

This needs to be approached in the right way otherwise you will feel a pushy salesperson. Firstly, you stay fresh in their mind and secondly it will give you the opportunity to follow up again to see if they have thought about it. It may be the case that they need to discuss it with their partner or family member before committing which is completely normal, by sending them a summary you gain two things. If they are still not convinced, you can offer to send them a summary of what you have discussed. Whatever their reason may be by responding with an open question like “Sure, but do you mind if I ask what’s holding you back?” you will be inviting them to “think about it” on the spot, and this then gives you the opportunity to work through a solution with them. And for the customer, if approached in the right way, they will feel that you are genuinely trying to help them. This works both ways - you get a deeper understanding of your customer and potentially find a solution which could secure a booking. If you have spent a lot of time with the customer - building a rapport, researching and gathering materials, it’s fair to ask a few questions as to why. Ask questions to understand the reasons why Here are 5 ways you can respond to try and save the sale:ġ. You see when a customer says “I want to think about it” what they are really saying is “there is something I am not sure about that I haven’t voiced” or “you are not offering me something I can’t find elsewhere.”įinding the right response to this depends on what has led up to this point, how much interaction you have had with them and how receptive they have been. Well, it doesn’t have to be that way, you have to analyze the words a little deeper. And once they walk out that door or hang up the phone, you think you won’t hear from them again. “Sure, no problem” you respond politely, “take your time.”īecause in your gut, you think what they are really saying is “no”. It’s frustrating, you have put in the hard work but it’s all about to evaporate in front your eyes. “I want to think about it” - six words that give you that sinking feeling.

Still think about you